Privacy Policy

This Privacy Policy explains how Lumos42 Foods Pvt Ltd (“Minus42”) collects, uses, stores, and shares information when you use www.minus42world.com or purchase from us. By using this Website, you consent to the practices described herein.

1. Information We Collect

Provided by you

• Name, email, phone, and delivery address when you create an account or place an order

• Payment details (handled securely via third-party gateways – we do not store card data)

• Messages sent to us via contact forms, email, or WhatsApp

• Corporate details submitted through the B2B enquiry form

Collected automatically

• Device data: IP address, browser type, OS

• Usage data: pages visited, time on page, clicks, referral URLs

• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

• To process orders and arrange delivery

• To send order confirmations, dispatch updates, and delivery notifications

• To respond to support queries and complaints

• To send promotional communications – only if you have opted in

• To improve the Website and product experience through analytics

• To detect and prevent fraud

• To comply with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal data. We may share with:

• Logistics partners (name, address, phone – for delivery)

• Payment gateway providers (for transaction processing)

• Marketing platforms (only with your opt-in consent)

• Analytics providers (anonymised data)

• Legal/regulatory authorities (when required by law)

4. Data Retention

Data is retained only as long as necessary for the purpose collected, or as required by law. Transaction records may be kept for up to 7 years for compliance. Data is securely deleted or anonymised after the retention period.

5. Your Rights

• Access and review your personal data

• Request correction of inaccurate information

• Request deletion (subject to legal retention requirements)

• Opt out of marketing at any time via unsubscribe links or by writing to legal@minus42world.com

To exercise these rights, write to legal@minus42world.com. We will respond within 30 days.

6. Cookies

We use cookies to enhance your experience. Types: essential (site function), analytics (traffic patterns), and marketing (relevant offers – consent-based). You may manage cookies via browser settings; disabling essential cookies may impact site functionality.

7. Children’s Privacy

This Website is not directed at children under 13. We do not knowingly collect data from children under 13. Users aged 13-18 must access the Website under parental supervision.

8. Data Security

We use industry-standard measures to protect your data. No internet transmission method is 100% secure. Use strong passwords and log out after each session.

9. Grievance Officer

Name: Shakti Gupta

Email: legal@minus42world.com

Address: 908, Tower 1, M3M Heights, Sector 65, Gurugram, Haryana – 122102, India

Complaints acknowledged within 48 hours, resolved within 30 days.